Welcome to Pain
Consultants of the Rockies and the Pain Treatment Center of
Wyoming!
We are pleased to be provided the opportunity to assist
with the management of your chronic pain.
The goals of this
handbook are to answer introductory questions about our practice,
review policies and procedures,
and provide names and telephone
numbers of staff members available to assist you.
Please take a
moment to read this handbook before completing the enclosed new
patient information packet.
Should you have any questions, please
feel free to contact our office at:
(307) 633-8100 or (800) 990-6824.
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WHOM DO I
CONTACT?
Appointments
Erica schedules office visits and post-procedure follow up
appointments for Pain Consultants of the Rockies. She works
very hard to accommodate everyone. If she is not readily
available, please leave a message in her confidential voice mailbox
and your call will be returned promptly.
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Scheduling surgeries & procedures
Danelle
schedules all surgeries and procedures. Again, she works very
hard to accommodate everyone. Most surgeries and some
procedures require pre-authorization from your insurance company.
One of our Billing Specialists can advise you if this is required
through your particular plan.
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Medical Records
Margi is
our Director of Medical Records. Any information regarding medical
records should be directed to her at extension 126. Medical records
are the property of Pain Consultants of the Rockies and the Pain
Treatment Center
of Wyoming. It is our responsibility to keep them
safe. Copies of medical records are NEVER released without a signed
authorization from the patient or legal guardian. A fee will be
charged to you when medical records are requested for personal use
or to be sent to third parties
(i.e., attorneys, insurance,
disability or other sources). However, no fee will be charged if
sent directly to another provider for continuing care.
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Billing
Pain Consultants of the Rockies and The Pain Treatment Center of
Wyoming currently employ two Billing Specialists who can assist you
with any financial concerns or constraints that you may have. It is
far better to address your financial issues before they become
problematic than to wait and let them overwhelm you. Your financial
obligation to us is your responsibility and any concerns should be
directed to the Billing Office and not to the medical staff.
Trish
can be reached at extension 127 and Lana at 125.
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Clinic
Holly is our Clinical Assistant. She works very closely with Dr.
Ribnik and Mr. Weinland and, therefore, is available only via confidential voice mail during clinic hours. Please feel free to
leave a message and your call will be returned in order of severity.
Holly handles calls regarding prescriptions for medications or
physical therapy.
Calls regarding the Patient Assistance Program (PAP), forms
submitted for completion, or the need for assistive devices
(walkers, canes, etc…) should be directed to Annemarie.
Referral requests should be directed to the Clinical Coordinator
(see below).
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Radiological Services
Shelly is our full-time Radiology Technologist. Please feel free to
call her for assistance with any issues regarding x-rays taken in or
delivered to this facility. Please leave her a message at extension
129.
Nursing
Stacey is a Registered Nurse (RN) and works primarily in the Pain
Treatment Center of Wyoming. Please feel free to call her with any
questions you may have about an upcoming therapeutic injection or
any complications you may be experiencing after your injection. Her
extension number is 130. Please leave her a message and your call
will be returned as soon as possible. |
Management
Toni is the Office Manager and Administrative Director. She is
available to our patients who have unresolved issues
surrounding
their finances or medical records or who wish to report a grievance
with a member of the Billing, Reception,
or Medical Records staff.
Annemarie is the Clinical Coordinator. Please ask to speak with her
if you have unresolved issues regarding
appointments, prescriptions,
or medication complications or if you wish to report a grievance
with a member of the
clinic or nursing staff. She can assist you
with letters of medical necessity to insurance companies as well as
referrals to other physicians as needed.
We hope that this booklet will be used as a guide to help you
navigate through our clinic’s policies and procedures.
Again, if
you have any questions, please feel free to call us. We welcome you
to Pain Consultants of the Rockies
and the Pain Treatment Center of
Wyoming!
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