The number of telephone calls received daily for medication refills has grown immensely. Please read the following before calling the office for a medication refill. The main goal of treatment with narcotic medications is to improve your ability to function and/or work. With that in mind, you must agree to help yourself.

 

1. It is important to take your medication exactly as prescribed. DO NOT change how you take your medications; you must contact our office first. If your medications are taken other than as directed and you run out early, please do not call for a refill, as we will not be able to honor your request.

2. Please call your pharmacy if you need refills of your non-narcotic medication. Once you have called your pharmacy, please do not call the office. The request will be dealt with as quickly as possible.

3. We require 2 business days’ notice when requesting a refill. It can take this long to obtain approval from your doctor. Please plan accordingly, taking holidays and weekends into consideration. Refills of narcotic medications will not be made as an “emergency” because you suddenly realize you will run out tomorrow. You must keep track of your medication and plan ahead. PRESCRIPTIONS WILL NOT BE REFILLED AFTER OFFICE HOURS OR ON WEEKENDS.

4. Refill requests will be taken Monday – Friday from 8:30am-3:30pm. Requests received after 3:30pm will be addressed on the next business day. 

5. Medication changes (switching from one to another) will not be made over the telephone. Please wait until your next appointment to discuss these changes.

6. Medications will not be refilled if you did not keep your last appointment or did not make a follow up appointment as requested by your doctor.

7. VIOLATION OF THE ABOVE CONDITIONS CAN LEAD TO TERMINATION OF YOUR ASSOCIATION WITH OUR CLINIC. IF THE VIOLATION INCLUDES OBTAINING CONTRLLED SUBSTANCES FROM ANOTHER PRACTITIONER, WE MAY ALSO REPORT THIS ACTION TO YOUR PCP, LOCAL MEDICAL FACILITIES AND OTHER AUTHORITIES.